NewsVerint Boosts Customer Engagement with Workforce Optimization Solution Updates

Verint Systems Inc., the pioneer in Actionable Intelligence® offerings, has announced major additions to its leading enterprise Workforce Optimization (WFO) Solution. The release, according to a news feature on Verint, extends the scope of the current customer engagement platform with the addition of advanced analytics, striking visualizations and a user friendly interface.

The enhanced WFO solution transforms the way in which global organizations engage with their clients. It increases the scope for providing personalized services in a contextual and consistent manner. New additions, like the embedded voice biometry technology and desktop analytics enhancements seek to raise the level of overall customer experience by providing real-time guidance, reducing instances of fraud and call handle time. The package features a completely upgraded, unified and intuitive user interface (as opposed to the multiple discrete applications used previously) which can be customized to suit an individual’s style. The redesigned application also empowers employees to complete self-evaluations and provides a comprehensive picture of employee performance to the managers. This will prove useful for focusing on key performance indicators and utilizing unused capacity.

Verint’s unique package of unified solutions promises to result in a better synergy between organizations, employees and their customers.