NewsAccenture and Pegasystems’ Collaborative Solution Helps Insurers Enhance Multichannel Cross Selling

Accenture recently launched ‘Accenture Insurance Customer Insights Solution’, which is an integrated solution enabling insurers to access new distribution models, while also allowing them to seamlessly manage across diverse channels (inclusive of social media). The solution assists insurers in better management of the insurance policy lifecycle, and is available on premises or on the cloud.

The solution leverages Accenture Duck Creek Policy as the main policy administration platform, offering the necessary architecture to allow Pegasystems to merge its omni-channel, mobile distribution and digital capabilities via the Duck Creek Anywhere functionality.

This consolidated solution empowers insurers to streamline policy and product management, and also arrive at better underwriting decisions. In addition, it provides a comprehensive customer and product management view. It also implements predictive analytics to determine product recommendations and provides data-driven recommendations to users across various channels.

Cindy De Armond, Managing Director in Accenture Property and Casualty Insurance Services and the policy services offering lead for North America, commented, “As insurers strive to capitalize on opportunities afforded by access to the vast amounts of customer data available today, this new solution can help them quickly identify opportunities triggered by customer life events and deliver product recommendations. By combining Pega’s market-leading customer experience and easy-to-navigate desktop tools with Accenture Duck Creek core insurance processing offerings, the solution can help carriers deliver new products to their customers when, where, and how they want them.”

Pegasystems’ Vice President and Global Insurance Business line leader, Chris Blatchly said, “Accenture and Pega have a long history of working together to help insurers around the world transform their businesses by improving customer experiences, refining underwriting processes, lowering costs and driving growth. This new solution exemplifies how clients can benefit when leading providers collaborate to bring innovation to market.”