Intercom

    Intercom Introduces Resolution Bot; Enhances Customer Support

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    AI in Marketing

    2 mins read Feb 27, 2020

    Resolution Bot delivers hyper-personalized responses based on customer demographics, is fluent in six new languages and automatically resolves one-third of common support questions. 

    Chatbots Increased Business Sales by 67%, Reports Intercom

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    AI in Marketing

    2 mins read Nov 21, 2019

    Chatbots are rapidly spreading beyond the realm of customer support to drive growth at all stages of the customer lifecycle. In fact, sales is now the most common use case (41%), followed closely by ...

    Intercom Introduces Customizable Inbox, Improves Sales & Support

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Sales Enablement

    2 mins read Jun 06, 2019

    The new Inbox removes workflow friction and improves customer experience by bringing tools and data into one place with apps for Stripe, Salesforce, and more

    Intercom Introduces Product Tour Solution, Leverages Customer Data Platform to Improve Customer Engagement

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Customer Data Management

    3 mins read Apr 18, 2019

    Intercom’s new Product Tours allows businesses to personally engage with customers through guided step-by-step tours at every stage of the customer lifecycle

    Intercom Announces New ABM Functionality to Improve How Marketers Use ABM

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Account Based Marketing (ABM)

    2 mins read Mar 27, 2019

    Intercom’s new account based marketing (ABM) features allow marketers to engage with target accounts through personalized live chat messages on their website

    Intercom’s AI-Powered Chatbot Answers Your Common Questions

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Marketing Automation

    3 mins read Oct 12, 2018

    Intercom, the customer platform helping businesses grow, today launched Answer Bot, a bot that uses machine learning to help businesses scale support and grow by automatically answering customers’ ...

    Intercom Introduces Automated Video Messages 'Video Bots'

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Marketing Automation

    3 mins read Aug 30, 2018

    Intercom, the customer platform helping businesses grow, today launched Video Bots, video messages designed to capture website visitors attention and accelerate sales by combining the personality of ...

    B2B + B2C Marketing Milestones| S1 EP 12

    Podcasts

    mins read Aug 14, 2018

    Week of 6th August to 10th August 2018   1. The evolution of B2B Marketing   In the B2B context, Segmentation, Prospect Intel, and Content Marketing remain at the top of the CMOs ...

    MTA WEEK WATCH: adsquare expands in the Midwest, Terminus introduces ABM Command Center, Intercom launches new chatbot tech, Winclap partners with Tapjoy…and more!

    Sonali Datta Former Editor, MarTech Advisor

    Martech News

    4 mins read Aug 13, 2018

    Take a sneak peak at last week's top martech news, articles, eBooks and more...just in case you missed it!

    Intercom Introduces New Chatbot Tech Designed to Accelerate Sales

    Ameya Dusane Sr. Content Operations Associate, MarTech Advisor

    Marketing Automation

    3 mins read Aug 08, 2018

    Intercom, the customer platform helping businesses grow, today launched new chatbot tech designed to accelerate sales. Now businesses can easily create their own custom bots, without code, to help ...

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