Ameya Dusane Sr. Content Operations Associate, MarTech Advisor
Khoros’ Spring Innovation Release focuses on digital-first customer care and includes chat capabilities, live utilization analytics, and instant customer feedback.
Ameya Dusane Sr. Content Operations Associate, MarTech Advisor
To help alleviate customer stress and the strain on support centers, Mindsay offers free access to customer support chatbot.
Vandita Grover Contributor, Ziff Davis B2B
Is WhatsApp marketing part of your strategy? Here are 10 reasons your 2020 marketing plan needs it.
Steven Petruk President Global Outsourcing, CGS
While consumers have come to expect “always-on” customer service, CX wrought with technology challenges is bound to frustrate the relationship between a business and its audiences, says Steven ...
Ameya Dusane Sr. Content Operations Associate, MarTech Advisor
Resolution Bot delivers hyper-personalized responses based on customer demographics, is fluent in six new languages and automatically resolves one-third of common support questions.
Bill Patterson Vice President and GM, Salesforce
Salesforce’s EVP and GM of CRM Applications at Salesforce, Bill Patterson, outlines how companies can pair the human touch with smart technology to deliver “human-centric service."
Toby Britton Co-founder & CMO, Miappi
Toby Britton, CMO at Miappi explores how brands can improve their e-commerce experience in 2020 by using marketing tools such as user-generated content to personalize their consumer experience in an ...
Lynne Capozzi Chief Marketing Officer, Acquia
CMOs are constantly looking for new ways to get insights into their customers, or put data to work in more efficient, innovative ways. Lynne Capozzi, Acquia's CMO, shares three strategies that ...
Virgil Wong Global Practice Head & VP, HGS Digital
Top trends for 2020 include curating personalized (and less invasive) digital experiences, building digital assets from the bot up, and inspiring a vision of customer transformation through your ...
Ameya Dusane Sr. Content Operations Associate, MarTech Advisor
The new investment round will enable ChatBook to further capitalize on its position as the market leader in social media automation to strengthen their solution offering.
