Social Media

LiveWorld Introduces SaaS Application to Manage Messenger Chatbots with Automated Connections to Live Human Agents

LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today the launch of its new chatbot management tools for Facebook Messenger. This next-generation software enables brands to optimize interactions with customers at scale by enabling chatbots to automatically handoff to live human agents when needed and with contextual relevance. Brands can now conduct 1-on-1 conversations with customers in real-time across marketing and customer service, with integration support for CRM and help desk applications.

by Shabana Arora 18 Oct, 2016

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